It happened yesterday afternoon when thousands of O2 customers experienced problems with their network. Users of the mobile network were unable to receive calls or send texts and the most shocking part was that it said it did not know when the problem would be fixed. This coming from the second largest mobile phone provider in the U.K
O2 said; ‘The problem is an issue within part of our core network that is preventing some mobile phones from successfully connecting. The problem is not location-specific. All possible resources across our and our suppliers engineering teams are being deployed to restore service as soon as possible.’
A spokeswoman said: ‘We are currently seeing a problem on our network affecting some of our customers, who will have difficulty making or receiving calls, sending texts or using data. We apologise to those customers who are inconvenienced by this. Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.’
This is not the first time that an incident with mobile phone outage has occurred. Blackberry also had an outage that last for 3 days and quickly spread globally in a fiasco that ruined its reputation. O2 will be hoping they can fix this problem as soon as possible to stop any brand damage.
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